Privacy Policy
Last Updated: October 15, 2025
Welcome to ROCare24, your trusted provider of RO repair, installation, and maintenance services in Delhi NCR. Founded by Saurabh Shukla and based at A-3/33, New Kondli, East Delhi 110096, we are committed to protecting your privacy and securing your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, book services, or interact with us. By using our services, you agree to the practices described herein.
Information We Collect
We may collect the following types of information:
- Personal Information: When you book a service or contact us, we gather your name, mobile number (+91 99717 10688), email (e.g., myrocare24@gmail.com, info@rocare24.com), address (e.g., within 50 km of Delhi NCR including Dwarka, Noida, Ghaziabad), and service details (e.g., RO Repair at ₹450).
- Usage Data: Details on how you navigate our site, such as pages visited, time spent, and IP address, collected via cookies or analytics tools like Google Analytics.
- Payment Information: Transaction-related data (e.g., service charges) is processed securely by our payment gateway and not stored by us.
How We Use Your Information
We utilize your data to:
- Process and complete your service bookings (e.g., RO Installation, Un-installation).
- Send you updates, appointment reminders, or support responses via phone or email.
- Enhance our website and services based on usage trends and customer feedback.
- Comply with legal obligations and protect against fraudulent activities.
How We Share Your Information
We do not sell or rent your personal information. We may share it with:
- Service Providers: Third-party partners (e.g., payment processors, logistics) who assist in service delivery, bound by strict confidentiality agreements.
- Legal Requirements: Disclosure may occur if mandated by law or to protect our rights and safety.
- Business Transfers: In the event of a merger or acquisition, your data may be transferred, subject to this policy.
Cookies and Tracking Technologies
Our website employs cookies to improve your experience and analyze traffic. You can adjust cookie preferences through your browser settings. We use Google Analytics to track site performance, and you can opt out via their platform settings.
Data Security
We implement robust security measures, including encryption and secure servers, to protect your information. However, no online system is entirely immune to breaches. If you suspect a security issue, contact us immediately at +91 99717 10688.
Your Rights and Choices
- Access and Update: Request to view or amend your data by emailing info@rocare24.com.
- Opt-Out: Unsubscribe from marketing communications by clicking the link in our emails.
- Deletion: Request data removal, subject to legal retention requirements, via our contact form at https://rocare24.com/contacts/.
Data Retention
We retain your information for as long as needed to fulfill the purposes outlined or as required by law (e.g., financial records for 5 years). Inactive accounts may be deleted after 2 years of no activity.
Changes to This Policy
This Privacy Policy may be updated to reflect changes in our practices or legal requirements. The latest version will be posted here with the updated date. We recommend reviewing it periodically for any changes.
Contact Us
For questions, concerns, or to exercise your privacy rights, get in touch with:
Address: A-3/33, New Kondli, East Delhi 110096
Founder: Saurabh Shukla
Email: myrocare24@gmail.com, info@rocare24.com
Phone: +91 99717 10688